COVID-19 – Frequently Asked Questions

Updated: 30/3/20

We have compiled a list of frequently asked questions to help clarify what the current government guidelines mean for our customers who are moving home during this period. The situation in constantly changing so we will endeavour to keep our customers updated during this time. If you have any further questions or would like to discuss an upcoming move, please get in contact with us.

Is Allied Pickfords still allowed to operate?

At this stage Allied Pickfords is considered an essential service (transport & logistics), helping to move people and possessions around Australia and the world. The situation is constantly changing and this may change in the future.

Does the 2 person gathering limit affect my move?

No, this limit will not affect your move. The changes we have made to our moving process (stated below) help ensure we can operate in a manner that keeps our crew and customers safe.

What has changed from the regular moving process?

Whilst we are still operating, we have implemented changes to our regular service to ensure the safety of our customers and crew. They include:

  • Quotes can be completed over video instead of our consultants coming into your home
  • We will contact you before your move and ask you a series of questions related to COVID-19 and your possible exposure.
  • Our pickup and delivery crews will unfortunately not be able to greet you with a handshake, and will request that you keep a friendly distance of 2m away. Our crew will be sanitising regularly during your move.
  • We want to keep the number of people on site to a minimum so we request only required people only be at your home for the duration of your move.

What happens to my planned move if we are in self-isolation and cannot leave our house?

If you are in self-isolation unfortunately we cannot deliver or pickup your household goods. Our priority is to ensure we provide a safe working environment for you and our crew. We would look to reschedule your move for when you are out of self-isolation at no additional cost to you.

What happens if I move interstate and need to self-isolate for 14 days on arrival?

As mentioned above, we cannot deliver your goods to a location where you are in self-isolation. We are offering free storage for 2 weeks to all of our interstate customers to assist during the isolation period.

What should I do if I need to cancel or postpone my move due to COVID-19?

Should you need to cancel your upcoming move due to COVID-19, we will provide you with a full refund. If you would like to simply postpone your move, we will look to change your dates at no additional cost. Please reach out to your move coordinator directly as soon as possible

What should I do if I am moving overseas and the borders close post pickup?

As we are the largest removals provider in the world, our network is being constantly updated on the latest information for each country we service. We will keep in close contact with you during this time and your move coordinator will provide you specific advise should you not be allowed to travel to your destination.

What should I do if I have a booked move coming up?

If you have a booked move, we will keep in close contact with you to ensure everything can proceed and on schedule. We believe there will be a gradual reduction in services available, especially in international moving. Delays in freight and changes in government policy may inevitably delay your move, however we will endeavour to stick to our commitments to our customers and ensure these are minimised where possible.

Can I still book in a move?

Should you be looking to move, please get in contact with us by completing our Request a Quote form or by phone on 13 25 54 and we will be more than happy to assist you.